Activism, Letters

Squeaky Wheels

Case # CAS-1331776-W1J8R0

Dear BB;

I am so sorry to hear about the 80s hair metal music being played at our [REDACTED] location. I can understand how frustrating this must be to experience when you would like to relax and read in the restaurant. We take this kind of feedback to heart and appreciate you for bringing this matter to our attention.

I assure you that we will follow up at the restaurant level to ensure your concerns are addressed and corrective measures are taken. We always appreciate hearing from our valued guests.  

I would also like to offer to add rewards points to your Tim Hortons Rewards Card for the value of a Hot Coffee or Tea of your choosing. Please reply to confirm the email address associated with your Tims Rewards Account so that we can add the points.

It is through feedback from valued guests, such as yourself, that we are able to continually improve our level of service, quality and cleanliness.

Please let us know if there is anything else we can do to help and thanks for being a valued Tim Hortons guest!

Best,
Rachel
Tim Hortons Guest Services

Standard